

Who Can You Really Trust?
“I simply can’t trust them,” he said with genuine disappointment in his voice. When delving into the situation more, what this supply chain manager revealed was that the regular supplier of a vital part for his company’s most important product was unreliable. Sometimes they delivered on time. Other times there were significant delays with little communication from them. As we explored the situation further with him, we asked a different question. “You say you can’t trust them